Shipping policy

We offer free shipping for orders over US$199. Orders under US$199 enjoy a flat shipping rate of US$29. For expedited shipping, please contact us after you place your order. At the moment we are unable to ship to countries in Africa, South America, Iceland and Montenegro. 

Once your order is received, it will be shipped within 2 to 4 days from our warehouse. The package is shipped via the Hong Kong Speedpost or DHL Express. When the package arrives at the destination country, it will usually be transferred to the EMS of the local Postal Service. Your order can be tracked with the Tracking Number provided in the dispatch confirmation email. 

After your order leaves our warehouse with the courier, they are fully responsible for the packages, including missing packages. For more information, please visit https://speedpost.hongkongpost.hk/speedpost/index.jsf#.

For customers living outside of Hong Kong, you might have to pay local customs, import duties and taxes (such as VAT or GST), which may be charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unfortunately, PenQuin Suit has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot tell you what the cost will be.  We recommend you to contact your local customs office for current charges prior to completing your order.

For example, if the destination is the U.S., packages whose declared value is under $800 ($100 if being sent as a gift to someone other than the purchaser) will generally be cleared without any additional paperwork (https://www.cbp.gov/trade/basic-import-export/internet-purchases).

If you have any questions about your order, please do not hesitate to contact us at info@penquinsuit.com. We will respond as soon as we can.