FAQs

We take many factors into consideration in our pricing process. Most of the costs fall onto the premium fabric and the meticulous production process to make sure each item is made at the highest quality. We can guarantee that our customers not only enjoy our competitive prices, but will also find that the unique innovative design really serves the purpose of relieving stress and tension on the body caused by traditional restrictive formal men's wear.

The weight varies according to size. For a size 50, the Tailcoat weighs around 800g, and the Pants weigh around 550g. For a size M, the Shirt weighs around 210g.

Here are the care instructions for the PenQuin products.

Yes, all of our packaging is biodegradable and reusable. In fact, the zipper bags are perfect for packing and traveling. We also try to reduce carbon footprint by utilizing the most efficient logistics.

Yes! When you order the PenQuin Tailcoat, you will also receive a free, oversized garment bag with handles and buttons for easy carrying and traveling.

Here you can find detailed measurement instructions. Please note that the measurements of the actual products are provided.

On each item page, you can also click on "Size Guide" for a pop-up quick reference. For example: 

You can also contact us to schedule a video call with an Advisor.

Yes, the sizes of tailcoat, pants and shirt are independent of each other.

Unfortunately we cannot alter your online purchases before shipping them. We recommend you alter the clothing items after receiving them and have the professional tailor personally measure your size for the best alteration result. Due to the relatively complex structure of our clothing items, we recommend only the length of the PenQuin Tuxedo Pants and the sleeves of the PenQuin Tailcoat to be altered.

At the moment we only have one location in Hong Kong for trial. Please contact us to schedule an appointment.

Yes, creating a PenQuin Suit account has many benefits:
• Track your orders and review past purchases
• Request returns or exchanges
• Save your address and card details for faster shopping
The checkout process will guide you through an account creation.

We accept Visa, Master, AMEX, Shop Pay, Apple Pay, Google Pay, Paypal, and FPS (Hong Kong customers only).

Shop Pay, powered by Shopify, offers the option to pay for your purchase in four instalments. You may learn more about Shop Pay here.

Yes we do. When you sign up for our newsletter, you immediately receive a 10% discount code for your first order in the welcome email.

Due to the nature of our business selling in many countries, our prices do not include taxes or customs duties, except EU and UK countries, where taxes (but not custom duties) are included. Customers are responsible for paying taxes and duties as required by their local authorities. We are happy to help with the process. Please visit our Shipping & Return page for details. Simply shoot us a message if you have any questions.

We would be happy to cancel your order if it has not yet shipped. Simply contact us at order@penquinsuit.com

We offer free shipping for orders over US$200. Orders under US$200 enjoy a flat shipping rate of US$29. For details, please refer to this page.

Once your order is received, it will be shipped within 2 to 4 days from our warehouse. The package is taken care of by the Hong Kong Speedpost, which is an Express Mail Service offered by the Hong Kong Post Office. It can take 4 days to 6 weeks to arrive, depending on the destination. For details, please refer to this page.

Unfortunately, no. We only ship to personal and commercial addresses.

We ship worldwide, excluding a list of countries listed on this page.

Your order can be tracked with the Tracking Number provided in the dispatch confirmation email.

Should your PenQuin purchase not meet your expectations or should you change your mind, you may return the product within 60 days after delivery, for a full refund or an exchange. First exchange shipping costs (both ways) are on us. Otherwise the customer is responsible for subsequent exchange and return shipping costs. Please visit this page for details.

If you request an exchange, we will send you the exchanged product(s) as soon as we have correctly received the returned goods.

After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days.