Refund policy

We want to make sure that you are fully satisfied with our products. From the day of the delivery of your order, you will have a full 60-day period to try out our products. 

We will gladly accept merchandise for exchange or refund if it is returned within 30 days of receipt of the package. Items must be returned unworn, undamaged and unused, with all tags attached and brand boxes, labels and packaging included.

As the first step, please contact us at info@penquinsuit.com to request a return confirmation; your order number and the reason for your return are required.

Your first exchange shipping charges are on us. If you would like to instead return any item within the 30-day period, you will receive a full refund. A restocking fee of US$10 per item will be charged. All refunds are processed back to the original form of payment. Shipping charges are not refundable. Please note that customers will be responsible for return and subsequent shipping fees.  You can request to send the exchange or return items to one of the three Return Collection Centres in Germany, Hong Kong or USA.

If you have any questions about your order, please do not hesitate to contact us at info@penquinsuit.com. We will respond as soon as we can.